Conditions générales de garantie du meilleur tarif

Conditions générales de garantie de prix OUTRIGGER

Price Guarantee for room nights. If you find a lower room rate for the same room type at the same Outrigger hotel for the same stay dates on Outrigger.com or on another U.S.-based website (the “Lower Online Rate”) within 24 hours of booking your reservation we will give you the option to cancel your existing reservation and re-book directly with Outrigger at a rate equal to the Lower Online Rate with an additional 10% discount off of that rate (i.e. your re-booked reservation rate will be equal to 90% of the Lower Online Rate). This OUTRIGGER Price Guarantee is subject to the terms and conditions listed below.

Notifying Us of a Claim. You must submit a claim through our Outrigger Contact Center by calling (888) 200-2714 or sending an e-mail to [email protected] within 24 hours of booking your reservation, to make a claim under the Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our contact center representatives.

Must be "Apples to Apples" Comparison. The Price Guarantee is available only for exact itinerary matches. For example, the lower price must be for the same room type at the same Outrigger hotel or condo (in the case of the condominium properties where we operate a rental program, this only applies to the same room type - and only if the offer is for a unit under our rental program management) for the same arrival and departure dates as previously booked through Outrigger.com. The lower price must also be available for purchase on a stand-alone basis through the website (i.e. the room cannot be included as part of a package with any other travel services or activities). OUTRIGGER will make its rate comparison based on the total nightly room rate plus any and all other mandatory charges, including but not limited to taxes and fees.

Pas de réservations aveugles. La Garantie de prix n'est pas disponible pour les réservations sur des sites Web où la propriété, l'itinéraire ou les détails de réservation similaires sont inconnus jusqu'après l'achat. Vous devez répondre à toutes les exigences imposées pour le prix inférieur (le cas échéant), y compris, sans s'y limiter, les exigences de résidence, régionales et liées à l'âge.

Comparison Rates Must Be Available to the General Public Online. The Price Guarantee applies only to prices both advertised and available to the general public on an English-language website (i.e. unrestricted prices). For example, this does not include rates offered on:
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
- Prices obtained via auction or similar process
- Prices available only by using a coupon or other promotion not offered to the general public.

Le tarif inférieur ne peut pas provenir d'un site Web sur lequel vous appelez pour obtenir le tarif, ni d'un e-mail que vous avez reçu. De plus, le tarif doit être proposé, réservé et payé en dollars américains.

Le tarif inférieur ne peut pas provenir d'un tarif forfaitaire comprenant la chambre et d'autres éléments tels que le transport, la location de voiture, le transport aérien, les divertissements et/ou les repas.

Verification of Claims. All requests, including receipts, are subject to verification by OUTRIGGER. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by our contact center personnel. Nor will we verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

Changements. OUTRIGGER se réserve le droit, à sa seule discrétion, de modifier ou d'interrompre la Garantie de prix ou de restreindre sa disponibilité à toute personne, à tout moment, pour quelque raison que ce soit, et sans préavis ni responsabilité envers vous. Les conditions en vigueur au moment de votre réservation détermineront votre éligibilité à la Garantie de Prix.

Advanced Payment/Prepaid Bookings. The Price Guarantee shall not apply to any rates posted for or in connection with any resale of any advanced payment, prepaid or no refund bookings. Advanced payment bookings made through Outrigger.com shall under all circumstances remain non-refundable.

Aucun changement dans le programme de Garantie de Prix n'affectera les certificats d'hébergement qui vous ont déjà été délivrés. Le fait pour OUTRIGGER de ne pas appliquer une disposition des présentes Conditions générales ne constitue pas une renonciation à cette disposition.