The Outrigger Difference
The Outrigger Difference
Beyond the unique philosophy that guides the creation and operation of each property, Outrigger Hospitality Group offers to each partner a blend of cutting-edge technology, award-winning sales and marketing strategies, operational flexibility and the financial strength to move forward effectively, swiftly and smoothly.
The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes.
Total Management Solution
Outrigger offers a "Total Management Solution." The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes. Our breadth of experience allows us to manage any of these components, providing centralized management for even the largest-scale developments.
In today's hospitality world, technology plays one of the most crucial roles in maximizing profitability. Outrigger insists upon being "first to market" in applying cutting-edge technology. The Group continuously develops and implements proprietary technological solutions—reaching potential customers, booking reservations and managing customer relationships.
Outrigger's custom-designed proprietary software enables the company to:
- Maximize web-based sales
- Optimize its reservation system
- Connect with both travel partners and guests before, during and after their stay
By utilizing hybrid marketing and distribution channels, and incorporating seamless availability and booking capabilities, Outrigger can convert sales quickly and cost-effectively. As an example, Outrigger has established direct real-time online connections to its room inventory for a number of travel wholesalers and retailers - resulting in instant, cost effective and reliable reservations.
Outrigger is a regional leader not only in hospitality, but in travel marketing as well. The Group creates a sustainable and diversified demand for its leisure products using advanced, meticulous marketing tools and techniques and strong marketing partnerships.
Outrigger has one of the most effective sales and marketing forces of any independent hotel and resort company. The Group's websites enjoy among the highest traffic of leading hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions, and its cross-sales strategies deliver high conversion levels and premium rates.
The Group has nurtured strong, longstanding relationships throughout the travel industry, including airlines, wholesale tour operators, online and traditional travel agencies. Thousands of retail travel agents operate within the fold of Outrigger's global network of specialists.
Outrigger also utilizes targeted research to determine the best customer prospects, markets, campaign timing and message—and to fine tune its product based on guest satisfaction surveys.
A Flexible Approach
Outrigger has developed comprehensive, yet flexible, brand guidelines that ensure a consistently high level of quality and guest experience.
As an integral part of its offerings, Outrigger shares its knowledge of resort hotel development—from optimum floor plans, to appealing recreation facilities, to efficient back-of-the-house designs, to employee training programs—to help owners and developers create award winning, resort-focused hotels and resorts.
Outrigger distinguishes itself from its competitors with substantial financial strength. With a substantial net worth, the Group is highly respected in the financial community for building its substantial asset base and net worth through prudent, value-creation strategies.
Outrigger's specialized expertise in Asia Pacific, Oceania and the Indian Ocean regions maximizes return and reduces volatility. Centralized financial operations create economies when negotiating purchasing contracts, labor agreements or insurance requirements. Additionally, expertise in raising debt capital in excess of US$1 billion over the last 10 years allows Outrigger to leverage its balance sheet at the most favorable interest rates.