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    Frequently Asked Questions

    Resort Question

    2 pm check in and 12 pm check out. Late check-out and early check-in are subject to availability and fees will apply.

    Thai, English, Russian, German, Hungarian and Japanese

    Not applicable in Thailand

    Yes and free of charge

    Three massage salas at the beachfront.

    Four swimming pools at the beachfront and one swimming pool at the resort side

    Cash and all major credit cards

    Parking is available and is free of charge

    No

    Yes, we have paid laundry and dry cleaning services available to our guests. Please see our front desk for inquiries. 

    Travel Question

    Airport transfer can be arranged by the hotel and or guests can catch a taxi (taxi rank is present at the airport). Koh Samui International Airport is located 30 minutes from the resort.

    Allow a minimum of 45 minutes. Allow minimum 2 hours prior to checking into an international flight and 1 hour prior to checking into a domestic flight.

    173/41 Moo 4, Rok Koh Road, Lamai Beach, Tumbon Maret, Koh Samui, Surat Thani 84310

    We are located beachfront on Lamai Beach.

    Reservation Questions

    Room rate do not include 18.7% taxes & service charge, accommodation tax applicable to all room nights. Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    Low Season:
    Apr 16 - Jul 7, 2023
    Aug 21 - Oct 31, 2023
    Credit card required to guarantee a reservation
    Cancellation made 7 days or less prior to arrival will be charged 1 night room rate.
    No show or early departure will be charged full booking value.

    High Season:
    Jan 9 - Apr 15, 2023
    Jul 8 - Aug 20, 2023
    Credit card required to guarantee reservation
    Cancellation made 21 days or less prior to arrival will be charged 50% of full booking value.
    No show or early departure will be charged full booking value.

    Shoulder Season:
    Nov 1 - Dec 20, 2022
    Credit card required to guarantee reservation.
    Cancellation made 14 days or less prior to arrival will be charged 50% of full booking value.
    No show or early departure will be charged full booking value.

    Peak Season:
    Dec 21, 2022 - Jan 8, 2023
    Credit card required to guarantee reservation.
    Cancellation made 30 days or less prior to arrival will be charged 50% of full booking value.
    No show or early departure will be charged full booking value.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. Outrigger is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.

    Full pre-payment of room and tax for entire stay required within 24 hours of booking through payment link. Reservation is not guaranteed without a full pre-payment and will be automatically cancelled from the system. No refunds for cancellations and/or modifications.

    If you have any questions, please contact our Reservations Department at [email protected]

    Your next vacation awaits.